A virtual receptionist is an phrase used in the business sense that refers to an individual who answers phones or performs the duties of an on-site receptionist, but is not actually located at the primary business’s location. Customer service representatives, answering service agents, and even appointment schedulers could all be classified as a virtual receptionist if they are working off-site or at a remote location. In the majority of cases, the receptionist is working from a home office.
Answering calls while you manage your business can be time consuming and could drain your energy. Traditionally, hiring a receptionist to answer all your customers’ inquiries on the phone and taking some personal calls for you could be the best thing to do. And as we become more accustomed to digital and virtual technologies, Virtual Receptionists were introduced to the market and is now on the test run whether it could be the latest trend.Why not? People had accepted and embraced Business Process Outsourcing (BPO) industry today so why not Virtual Receptionists? Nevertheless, there is a difference between a Virtual Receptionist and a call center agent (as what we usually call people who works in BPO industries). A call center agent merely takes calls and answer queries while Virtual Receptionists, acts in the name of your company’s name
VIRTUAL RECEPTIONIST SERVICES ARE AS FOLLOWS
1 Expedient Extension Menus
To make the process more effortless, many relevant extensions can be created, and the information stored during the call can be sent directly to the respective department heads or concerned authority via massages or voice mails.
2 Your Way of Call Routing
We can route each call the way you want. We believe, treating every call uniquely is important. That’s why we enable the companies to set rules to route the customer according to type of caller, time of calling and many other criteria. And, all this can be updated as and when required on the dashboards.
3 Tailored Greetings for After Business Hours
We design specific greetings for the callers who reach out to us after business hours. These messages can be recorded by us as per your company’s norms and work culture.
4 Transcription of Voicemail
Leveraging the feature to transcribe voicemails, every voicemail can be converted to text and sent via emails to the relevant authorities.
5 Smooth CRM integration
We enable the companies to integrate with CRM and accelerate the operations by providing the required assistance.
6 Unified Management
We diligently take over call mechanisms to fine-tune your business phone system.
7 Advanced Security by Multi-agent Access
Your business data is protected 24X7 with multi-agent access and chances of security breaches are completely removed.